return-and-warrenty-policy

1. Returns

We accept returns under the following conditions:

  • Eligibility Period: You may return a product within 7 days of delivery.

  • Condition: Items must be unused, in original packaging, and in the same condition as received.

  • Receipt Required: Proof of purchase (invoice or receipt) must be provided.

  • Non-Returnable Items: Custom orders, clearance items, and items damaged due to misuse are not eligible for return.

How to Request a Return:

To start a return, please contact us at [insert your email] with your order number and reason for the return. We will guide you through the return process.

Note: Customers are responsible for the cost of return shipping unless the item received was incorrect or damaged.

2. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed within 5–7 business days and credited to your original payment method.

  • Rejected Refunds: If your return does not meet the conditions, it will be sent back to you.

3. Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. Please notify us within 48 hours of receiving the item to be eligible for an exchange.

4. Warranty

Our products come with a limited warranty to cover manufacturing defects.

  • Warranty Period: Most items are covered for 6 months from the date of purchase.

  • Covered Issues: Cracks, leaks, or manufacturing defects under normal use.

  • Not Covered: Damage due to misuse, improper installation, accidents, or wear and tear.

To make a warranty claim, contact us with:

  • A clear description of the issue

  • Photos or videos showing the defect

  • Proof of purchase

We will assess the claim and may offer a replacement, repair, or partial refund based on the situation.

5. Contact Us

For any issues related to returns, exchanges, or warranties, reach out to us:

SASI ENT
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]